Privacy Policy

Information we may collect

To provide an online casino service, Crown Slots Casino may handle information that identifies you or relates to your activity on the website. The information collected depends on how you use the service, the features you access and the checks that may be required before certain activities can be completed. You should provide information that is accurate, current and complete, and tell support if important details change.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account preferences and details used to communicate with you. It may also include records of your requests, complaints, responsible gambling enquiries and conversations with customer support. These details help create and maintain your account, provide assistance, administer services and communicate information relevant to your use of the website.

Identity and verification information

Where verification is needed, the site may handle information from identity documents, proof of address, information about your age or other documents used to confirm account details. Additional information may be requested to help prevent impersonation, account misuse, money laundering, fraud or other unlawful activity. Verification information is handled for account security, risk management and legal or compliance obligations.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction dates, amounts and transaction status. Payment service providers may process payment information when you choose to use their services. Transaction records help operate your account, investigate disputed activity, prevent fraud, meet record-keeping obligations and provide accurate support.

Device, usage and cookie data

When you visit or use the website, technical information may be collected, such as your internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, access times and information about how you interact with the site. Cookies and similar technologies may remember preferences, support account functions, help keep the site secure, measure performance and understand general usage patterns.

• Account and registration information.
• Identity, age and verification documents or related information.
• Payment details, transaction records and account activity.
• Device, browser, network, usage and security information.
• Messages, support requests, feedback and communications preferences.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the online casino service, supporting players and meeting applicable obligations. The information may be combined from different parts of the service where this is reasonably needed to maintain accurate records, protect an account or complete a requested activity.

Providing and managing the service

Information is used to create and administer accounts, process account activity, provide access to available features, record transactions, respond to questions and send service messages. It may also be used to remember settings, investigate technical problems and maintain a consistent experience across devices.

Verification, safety and fraud prevention

Information may be reviewed to confirm identity and account ownership, protect payment activity, detect unusual behaviour and prevent fraud, scams, collusion, abuse or unauthorised access. Device and activity information may be assessed alongside account and transaction information when the site needs to investigate suspicious activity or protect players and the service.

Legal and operational obligations

Some information is used to meet legal, regulatory, tax, accounting, dispute-resolution, security and responsible gambling requirements that apply to the service. Information may also be used to enforce applicable terms, respond to lawful requests, protect rights and property, and keep appropriate business and security records.

Communications and marketing

Service communications may be sent when needed to operate or secure your account, process a request or provide important information. Where marketing communications are offered, they may be sent according to your preferences and any permissions required. You can withdraw consent to marketing at any time by contacting support@crown-slots-casino.click. You may also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not stop essential service, security or account communications.

Service improvement

Information may be used to monitor performance, understand website usage, improve features, test systems, assess customer support and develop safer and more reliable services. Where practical, information used for analysis may be combined, summarised or otherwise handled so that it does not directly identify an individual.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some are necessary for account access, session management, security and core website functions. Others may help remember preferences, understand traffic, measure performance or support relevant communications. Cookies may be temporary or remain on your device for a period of time.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block particular types of cookies or receive a notification before a cookie is stored. If you block cookies, some website functions may not work correctly or may require you to enter information again. Browser controls do not necessarily remove all information already held in account or transaction records.

When information may be shared

Information may be shared where reasonably necessary to provide the service, process payments, verify identity, maintain technology, deliver customer support, monitor security, prevent fraud or meet legal obligations. This may involve payment providers, technology providers, verification services, security providers, professional advisers and other organisations that support website operations. These providers should receive information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect the safety or rights of players and others, or in connection with a suspected breach of applicable terms. If the service or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to applicable privacy requirements.

Security of information

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring and secure handling procedures. No website, device or online transmission can be guaranteed to be completely secure, so you should use a strong password, keep account credentials private and contact support promptly if you suspect unauthorised activity.

Your privacy rights and contact requests

You may have rights regarding the personal information held about you. These rights can depend on the circumstances, the type of information involved and applicable requirements. You may ask to access information connected with your account, request correction of information that is inaccurate or incomplete, ask for deletion of information that no longer needs to be held, and withdraw consent to marketing communications.

How to make a request

For privacy questions or data requests, contact support@crown-slots-casino.click. Please explain what you are requesting and provide enough information for the relevant account or records to be identified. For your protection, reasonable steps may be taken to confirm your identity before information is provided or an account change is made. This helps prevent personal information being disclosed to the wrong person.

• Access: ask for information held about you and, where appropriate, an explanation of how it is used.
• Correction: ask for inaccurate, outdated or incomplete information to be corrected.
• Deletion: ask for information to be deleted where there is no continuing reason or obligation to keep it.
• Marketing consent: withdraw permission for promotional communications at any time.

A request may be subject to lawful exceptions. For example, information may need to be retained to complete a transaction, investigate suspected fraud, protect security, resolve a dispute or meet a legal or record-keeping obligation. If a request cannot be completed in full, the reason may be explained where permitted. You may also be asked to provide further details if a request is unclear or covers a large amount of information.

Retention and account closure

Information is kept for as long as reasonably needed for the purposes described in this Privacy Policy, including providing support, maintaining security, resolving disputes and keeping accurate records. Closing an account does not necessarily mean that all information is immediately deleted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law or for other permitted purposes. When information is no longer needed, it will be deleted, anonymised or securely disposed of where appropriate.

Changes to this policy

This Privacy Policy may be updated when the service, technology, privacy practices or applicable requirements change. The current version published on the website will apply from its stated update date. You should review this page from time to time so you understand how information may be handled. Continued use of the website after an update may indicate that you have read the revised policy, subject to any consent or notice requirements that apply.