Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Crown Slots Casino in relation to your use of the website, account services, games, payment features and related content. They apply whether you visit the website as a guest or use a registered account. Additional terms may apply to specific games, promotions, competitions or services. Where additional terms are provided, they should be read together with these Terms & Conditions.

You should only use Crown Slots Casino where online gambling is lawful for you. Laws can differ between Australian states and territories and may also apply differently depending on where you are physically located. It is your responsibility to check the rules that apply to you and to stop using the website if access or participation is prohibited. Crown Slots Casino does not invite any person to use the website in a jurisdiction where doing so would be unlawful.

By continuing to use the website, you confirm that you have read these terms and agree to follow them. If you do not accept any part of these terms, you must not create an account, deposit funds or use the website. We may update these terms from time to time. Changes will apply from the date they are made available on the website, unless a different date is stated. Your continued use after an update indicates acceptance of the revised terms.

Eligibility and lawful use

• You must be legally entitled to gamble online in the jurisdiction where you are located.
• You must meet the minimum legal age that applies to online gambling in your location.
• You must provide accurate, current and complete information when requested.
• You must not use the website on behalf of another person or allow another person to use your account.
• You must not access the website from a location where gambling or the relevant service is restricted or prohibited.
• You must comply with all applicable laws, regulations and instructions displayed on the website.

2. Accounts, identity checks and security

Some features may require you to register an account. You are responsible for ensuring that the information in your account remains accurate and up to date. Information may be requested to verify your identity, age, location, payment method or source of funds. These checks help protect customers, prevent fraud and support compliance with applicable legal and regulatory obligations.

An account is intended for personal use only. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You should not share passwords, verification codes or other security information. If you believe that someone has accessed your account without permission, notify the available support channel promptly and change your security details where possible.

We may restrict, suspend or close an account where information cannot be verified, where account activity appears unusual, where these terms may have been breached, or where action is required for legal, security, responsible gambling or operational reasons. We may also request further information before allowing deposits, gameplay or withdrawals. Any review will be handled in accordance with applicable requirements and our internal procedures.

You must not open or operate multiple accounts unless expressly permitted by the website. You must not create an account using false information, impersonate another person, interfere with another customer’s account, or attempt to avoid an account restriction. If you forget your login details, use the account recovery process made available on the website rather than creating another account.

3. Deposits, games, withdrawals and promotions

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use a payment method obtained unlawfully or allow another person to fund your account without permission. Payment requests may be subject to verification, processing checks, transaction limits and the terms of the relevant payment provider. We do not guarantee that every payment method will be available at all times.

You should only deposit money that you can afford to lose. Gambling should be treated as entertainment and not as a way to make money, repay debts or solve financial difficulties. You are responsible for checking the amount and status of each transaction before confirming it. If a transaction appears incorrect, contact the available support channel as soon as possible.

Games are provided for entertainment and may involve chance. Outcomes are not guaranteed, and past results do not predict future results. You accept the risk of losing funds when participating. Game rules, displayed information and any applicable terms should be reviewed before you play. If a technical fault, pricing error, display error or other system issue affects a game or transaction, we may take reasonable steps to correct the issue and determine the appropriate outcome.

Withdrawal requests may be subject to identity, payment and account checks. Funds may be returned through an approved method and may not always be sent in the way requested. Any processing conditions, transaction limits or restrictions will be shown where relevant or explained through the available support process. You must provide information reasonably required to complete a withdrawal review.

Promotions, bonuses and promotional campaigns may have separate terms. Those terms can include eligibility requirements, participation instructions, expiry dates, wagering or playthrough conditions, game restrictions, maximum values and withdrawal rules. You should read the specific promotional terms before accepting or using an offer. If promotional terms conflict with these general terms, the specific promotional terms will apply to that promotion to the extent of the conflict.

• Do not attempt to manipulate a game, payment process, promotion or account feature.
• Do not use automated software, bots, scripts or other tools intended to gain an unfair advantage.
• Do not exploit an obvious error or technical vulnerability. Report it through the available support channel.
• Do not engage in fraud, money laundering, chargeback abuse or any other unlawful activity.
• Do not claim an offer more than once where the relevant promotional terms prohibit multiple claims.

4. Responsible gambling, privacy and acceptable behaviour

Crown Slots Casino supports a safer approach to gambling. You should set personal limits, take regular breaks and keep track of the time and money you spend. If gambling stops being enjoyable, affects your relationships or causes financial or emotional stress, stop playing and seek appropriate help. Tools or account controls may be available to help you manage your activity, including deposit controls, time reminders, cooling-off options or self-exclusion. Availability and operation may depend on the service and your circumstances.

Requests to restrict or close an account should be made through the available account or support process. You must not attempt to bypass a self-exclusion, cooling-off period or other gambling restriction by opening another account. If you believe gambling may be becoming difficult to control, use the responsible gambling information provided on the website and consider contacting an independent support service in your area.

Personal information is handled in accordance with the Crown Slots Casino Privacy Policy. Information may be collected and used to provide services, manage accounts, process payments, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. You should read the Privacy Policy for information about collection, use, disclosure, storage and your available privacy choices.

You must use the website respectfully and must not upload, transmit or publish material that is unlawful, threatening, abusive, discriminatory, misleading or harmful. You must not interfere with the website, introduce malicious code, attempt unauthorised access, or use content in a way that infringes another person’s rights. We may remove content or restrict access where reasonably necessary to protect customers, the website or our operations.

5. Website access, liability and general provisions

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, updates, internet services, device settings, third-party providers, technical faults, security events or circumstances outside our reasonable control. You are responsible for using a suitable device, connection and software and for maintaining reasonable security on your own equipment.

Website content is provided for general information and may change without notice. We do not guarantee that every description, display, result, balance or account record will always be free from error. If an obvious error occurs, we may suspend the affected feature, correct the information, reverse an affected transaction where appropriate or take another reasonable step permitted by law.

To the extent permitted by law, Crown Slots Casino is not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information supplied by you, unauthorised access resulting from your failure to protect your credentials, or interruptions caused by matters outside our reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

All intellectual property rights in the website, branding, text, graphics, software and other materials belong to Crown Slots Casino or the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, adapt, distribute, publish, reverse engineer or commercially exploit website content without permission, except where a right cannot lawfully be excluded.

We may suspend or end access to the website or any feature at any time where reasonably required for maintenance, security, legal compliance, responsible gambling, suspected misuse or another legitimate operational reason. Ending access does not remove obligations that arose before termination, including obligations relating to transactions, privacy, intellectual property, liability and dispute handling.

These terms are intended to be read consistently with the laws that apply to the relevant service and your location. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. For questions about these terms, use the support or enquiry process made available on the website.