Responsible Gaming

Gambling should remain enjoyable

Responsible gambling means making informed decisions, staying in control and keeping gambling within reasonable personal and financial limits. Everyone’s circumstances are different, so a limit that is suitable for one person may not be suitable for another. Before you begin, consider how much time and money you are comfortable spending and decide what you will do if you reach that limit.

Gambling outcomes are uncertain. No strategy, pattern or system can guarantee a win, and previous results do not determine future results. A loss should not be treated as a temporary setback that must be recovered by placing more bets. Trying to win back money can lead to decisions that are rushed, emotional or outside your original plan.

• Gamble for entertainment rather than income.
• Only use money that is available after essential living costs and other commitments have been met.
• Set a spending limit and a time limit before you play.
• Take regular breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Never borrow money, use essential funds or sell possessions to fund gambling.
• Do not assume that a win is due because you have recently lost, or that a loss is due because you have recently won.
• Keep gambling separate from household bills, rent, loan repayments and savings.

Only people who meet the applicable minimum legal age and other legal requirements should use gambling services. Do not allow another person to use your account, and take reasonable steps to keep your login details and devices secure.

Practical ways to stay in control

Planning ahead can make it easier to keep gambling within your chosen boundaries. Think about gambling as a discretionary expense, similar to other leisure activities. Decide your budget in advance and avoid increasing it during a session because of excitement, frustration or the desire to recover a loss.

Use limits and breaks

Where account management tools are available, you may be able to set financial or activity limits, take a temporary break or request a longer period of account restriction. Read the information presented with each tool carefully, including how a limit works, when it takes effect and whether it can be changed or removed. If you are unsure which option is appropriate, choose a more restrictive setting and seek assistance.

• Set a deposit or spending limit that reflects your personal budget.
• Use time reminders or session breaks to avoid losing track of how long you have played.
• Keep a record of deposits, withdrawals, wins and losses so you can view your overall activity clearly.
• Avoid chasing losses by stopping when your planned limit has been reached.
• Remove saved payment details or reduce access to gambling funds if this helps you maintain control.
• Consider a temporary break when gambling begins to feel less enjoyable or more difficult to manage.

Make decisions before playing

It is generally easier to follow a plan made before a gambling session than a decision made during an emotional moment. Set a maximum amount and maximum duration, then stop when either limit is reached. Do not change your plan simply because you are winning or losing. Gambling with a clear budget can help keep the activity in proportion to the rest of your life.

If you share finances with a partner or family, consider how gambling may affect joint commitments. Open conversations about leisure spending can help prevent misunderstandings. You may also wish to use device, banking or budgeting controls that are available to you independently of a gambling account.

Recognising when gambling may be becoming a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the change straight away. The important thing is to take concerns seriously, whether they relate to your own gambling or to someone close to you.

Possible warning signs

• Spending more time or money gambling than you intended.
• Finding it difficult to stop, take a break or follow limits.
• Gambling with money intended for rent, bills, food, education or other essentials.
• Borrowing money, using credit or selling belongings to continue gambling.
• Trying to recover losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when not gambling.
• Thinking about gambling throughout the day or planning your life around it.
• Hiding gambling activity, losses or account transactions from family and friends.
• Experiencing arguments, relationship difficulties or work problems because of gambling.
• Neglecting sleep, health, responsibilities or other interests.
• Feeling shame, guilt, hopelessness or distress after gambling.

One warning sign may be enough to prompt a review of your gambling. You do not need to wait until a problem becomes severe before asking for help. Consider stopping gambling, applying an account restriction and speaking with a qualified, independent support service. Support can include practical budgeting assistance, counselling and help for family members affected by another person’s gambling.

If you are concerned about someone else

Approach the conversation calmly and choose a private time. Focus on specific behaviours and their possible effects rather than blame or criticism. You cannot control another person’s decisions, but you can explain your concerns, encourage professional support and protect shared finances where appropriate. If the situation involves immediate danger, threats or serious distress, contact the relevant emergency or crisis service in your area.

Support, account restrictions and our approach

Getting independent help

If gambling is affecting your finances, relationships, health or daily responsibilities, seek help from an independent gambling support service, a qualified counsellor, a financial counsellor or your health professional. Australian players can look for services provided in their state or territory, including confidential gambling support and counselling options. These services can explain available assistance and help you decide on practical next steps.

Crown Slots Casino provides general responsible gaming information, but it is not a substitute for professional advice. If you are in immediate danger or experiencing a mental health emergency, contact the appropriate emergency or crisis service without delay. If you are supporting a family member or friend, independent services may also be able to provide guidance for affected others.

Taking a break or restricting access

You can choose to stop gambling for a period of time or ask for access to be restricted. Depending on the features available on the service, this may involve a temporary break, a longer self-exclusion request, spending controls or other account safeguards. Restrictions should be requested before gambling continues, particularly if you feel unable to control your activity.

Once a restriction has been requested, do not attempt to bypass it by opening another account, using another person’s account or asking someone else to gamble on your behalf. Protect your login information and tell people close to you about the restriction if their support would help. If you want to change or end a restriction, any applicable process, waiting period or verification requirement will apply.

Our responsibilities

We aim to provide clear responsible gaming information and make available the account management or restriction options that apply to the service. We may ask questions or request information where appropriate to support account safety, comply with applicable requirements or identify activity that may need review. Responsible gaming measures work best when players provide accurate information and contact support early if they have concerns.

Responsible gambling is a shared responsibility. We cannot guarantee that a person will always stay within a chosen limit, and no account tool can replace personal judgement or professional support. If gambling no longer feels affordable, enjoyable or manageable, stop playing and seek help before returning.

Review your choices regularly

Your circumstances can change over time. Review your gambling budget after changes to income, employment, health, relationships or household expenses. If your limit no longer feels comfortable, reduce it or take a break. A useful question is whether gambling still fits comfortably within your life without affecting your financial security, wellbeing or responsibilities.